Frequently Asked Questions
Everything you need to know about your order and official merchandise.
How long will it take for my order to ship?
Orders for in-stock items typically process within 3-5 business days. Pre-order items will ship on or around the release date specified on the product page.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition items and music formats like vinyl or CDs must be unopened to qualify for a return.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support as soon as possible to see if we can assist.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.